Datacenter Monitoring and Management

The servers, storage systems, wired/wireless network devices and our internet connection are the core infrastructure components that keep our organization running and productive. With proactive monitoring and management of these critical systems and applications, Eagles of Faith Media provides our organization with high availability and uptime of these systems and avoids the type of problems that can cause staff productivity to slow or stop. Keeping on top of patches and updates is also part of a comprehensive security program to protect the systems and their data.

 

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Managed User

Today the end users we support don’t just have one computer that needs to be managed - they have multiple devices. A laptop, tablet and a smartphone are all part of an effective and sometimes mobile employee. That is why we have a simplified managed user program and not a per-device program that will give you access to our experts over the phone or on-site as needed to meet your needs. For organizations that do not currently have in-house technical experts, an on-demand desktop service offering is far less costly than investing in new IT staff.

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Complete Care

Eagles of Faith Media's Complete Care Service fills the role of a fully staffed IT department for your organisation. Rather than hiring and maintaining a team of trained IT experts, we save our our time and money by outsourcing these services to Sunrise Computer College. Through a combination of monitoring and managing your back-end systems, cloud providers and network devices, to providing our audiences a support desk to resolve their IT issues, our Complete Care solution provides peace of mind that ensures our end users are happy and productive.

 

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Managed Computer Security

This critical area is often overlooked. Our managed antivirus solution provides a best-of-breed antivirus/antimalware client that is fully controlled and monitored by our NOC engineers. No more annual renewals. No more policing our staff' machines to ensure that they are actually installing the updates. And no more finding out the hard way that your virus definitions were not being regularly updated. Organisations invest a lot into their laptops and desktops and it needs to be understood the investment does not stop at the initial purchase. We put these systems into our staff’s hands expecting a return on our investment and that these systems will allow them to be productive. Our staff have access to sensitive and important information and traveling users may have this sensitive data on their local laptops.

 

Eagles of Faith Media offers programs to protect these systems through monitored and proactive measures to keep these systems up to date, secure and also to track and secure these expensive assets to our church.

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Vendor Management

There are many vendors that come into play under the IT umbrella. From your Internet Service Provider (ISP), Hardware and software reseller and specialized application support provider, Eagles of Faith Media can act as your primary contact to these vendors relieving you of the headache of having to learn the geek talk it takes to be sure you are getting the most current and accurate information from these vendors. We will then take that and translate it to something you can understand and get value from. Manage your organisation and let us take care of these IT vendors for you.

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Organizations Solutions

Organization Continuity

Today organisations rely on their IT and communication systems more than ever. Without access to email, file systems, collaboration tools and network and internet access your, organization and staff productivity can come to a halt. Fortunately, today there are Organization Continuity solutions for multiple IT system functions. Virtualization coupled with on-site and off-site replication of these systems (for use in case of a systems failure), your internal systems can be protected as well as highly available. Cloud based solutions that provide continuity as well as other services to your email platform can ensure continuous access to your email platform in the case of an outage (and let’s face it, every email system has an occasional outage). Redundant internet connectivity hardware with failover capabilities along with redundant internet providers also ensures high internet uptime - which is critical for organizations that rely on hosted and cloud solutions for their organizations. Hybrid cloud file system solutions can have copies of your data both on local storage as well as cloud file systems.

Give us a call today to discuss the best Organizations Continuity solution for your needs.

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Mobile Device Management

Mobile Device Management (MDM) should be on the radar of any organization that lets its workforce use their personal mobile devices to access corporate email and data. The fact that organisations no longer have to buy these expensive devices and enter into long-term contracts removes a great burden but it introduces a new one: your organization’s sensitive data is now stored in these systems or at least accessible through them.

 

Today a organisatons can’t afford to have their data or members or customer files compromised (or worse still - that news going public). What happens to this on those devices when a member is terminated or their device is lost or stolen? Are you notified? Can you remotely remove or wipe that data? MDM allows an organizations to enforce policies to help secure these devices and have the ability to remove the corporate data should a device be lost or stolen, or a member terminated.

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Single Sign-on

With the proliferation of powerful smartphones and tablets (and all the apps to go along with them) organisations need to be able to manage and secure these applications and their access. Also as data and information gets distributed between these different applications and storage systems, managing multiple accounts and passwords can be confusing and become quite the hassle for members.  Implementing a Single Sign-on (SSO) solution can help manage and streamline the access and management of these systems while providing an easy to use platform for our members to access these different applications and data sets.

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Virtual CIO (vCIO)

Growing organisations not only need IT support, but they need someone that can help build the IT vision for the future. The industry experts at Eagles of Faith Media works with us to develop an IT budget that meets the needs of our ministry from today to four years down the line. We bring decades of experience into these important IT planning meetings, making sure that the plan and budget are clear and that the projects are in line with our ministry's objectives and executed properly.

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IT Support Solutions

We understand that not every organisation needs a whole comprehensive proactive IT support plan.  Maybe you already have a small IT staff or work with another IT partner and are just looking for support and expertise with a specific project, like a system refresh. Maybe you're just looking to outsource your smaller "help desk" tasks from your current IT team so they can focus on more mission-critical projects. Or maybe you're a small organisation and you simply don't need the same IT resources as a larger organisation.

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IT Support Solutions

On Demand Support

Not every organisation needs proactive or managed IT support. For some organisations, calling your IT provider when you need help or when you know you have an upcoming need is more economical and more valuable. This type of support is good for the smaller ministries or organisations that do not rely heavily on their IT systems to keep their services running. Eagles of Faith Media had been doing time and materials support from day one and we understand that just because you are not ready or in need to engage your outsourced IT solution provider at a high level does not mean you should sit waiting days for help.

• Onsite

• Remote

• Block Hour

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IT Project Support

Have an IT project that you don’t have the time or the on-site skillset to implement successfully?

 

Our engineers follow industry "best practices" and make sure our members take appropriate steps to insure the most common issues are avoided in the design/planning phase. This is one of the most overlooked aspects of any project implementation or rollout and it is critical to a successful project.

 

From virtualization and storage projects to application upgrades or end user system refresh projects we can provide for our members the expert skillsets necessary to make these projects a success.